SUP YOGA , SUP PILATES , PADDLEBOARD LESSONS AND HIRE , AERIAL YOGA AERIAL PILATES ,AERIAL FITNESS
YOGA ONLINE STORE
Come and let your imagination run free with the magic of Aerial Yoga ,SUP Yoga,SUP Pilates, Beach Yoga, Stand Up Paddle and Paddleboard Lessons on the Beautiful Central Coast NSW.
We are Fully accredited worldwide and Operate to the highest Safety Standards to ensure you have a Fun and Safe Experience with us.We are also Active Kids Approved on all of our Activities.
We are a new and exiting business operating on the Central Coast NSW.
We specialise in SUP Yoga, SUP Pilates and offer Paddleboard lessons and Hire at The Entrance Channel (Karagi Park),We also specialise in Aerial yoga,Aerial Pilates and Aerial Fitness and currently offer monthly Aerial workshops .We sell a range of quality yoga products which are available online and are currently developing new workshops and services to help our beautiful community with a range of issues.
We have designed Australias first Stand Up Paddle Yoga Board that is made specifically for yoga ,By an internationally accredited Supyoga Instructor ,Call us if you would like a Demo or more information.
If our class times don't suit you , or you have a special function and you have a minimum of 3 people ,Call or message and arrange a special class just for you .
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Lessons and Activities
Clients will obtain a refund or credit if:
· the client notifies the ASI Accredited school 24 hours prior to the time of the activity.
· the Instructor cancels the activity due to unsuitable or dangerous conditions.
Note - no refund will be offered if it rains.
If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.
If the client has paid for a block of lessons at a discounted price, the refund will be based on the total amount paid less the lessons already delivered calculated at the undiscounted lesson price.
No refund is offered if the client refuses to comply with the ASI Accredited School policy and the Instructor determines the client cannot participate in the activity (e.g. client is under the influence of drugs or alcohol)
If the client advises the Instructor of a medical condition such that the Instructor decides that it would be unsafe for the client to participate in the activity, a full refund will be offered.
If the Instructor becomes aware of a client’s medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.
Gift vouchers must be used by expiry date unless other arrangements have been made. No refund is offered once the gift voucher has been purchased however the gift vouchers are transferable to other people.
The client will obtain a refund is they notify the ASI Accredited School 24 hours prior to the time of the hire. No refund will be made once the client has paid for and taken delivery of the hire equipment.
Up to 30 days from date of purchase the client can:
· obtain a 100% refund for products purchased should they be damaged or faulty.
· exchange for products that are unsuitable.
Clients can obtain a refund or credit if:
1. the client notifies the ASI Accredited School 5 days prior to the time of the tour. An administration fee of 20% may be charged.
2. the ASI Accredited School cancels the tour.
Complaints Policy and Procedure
The ASI Accredited School is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.
Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.
The circumstances and results of any complaint investigation will be analysed thoroughly by senior management and acted on appropriately so as to improve the relevant ASI School functions and remove any grounds for future complaints.
Clients may make complaints by phone or in writing to Coastal Zen Yoga
Recording and Resolution of the Complaint
· The ASI Accredited School is notified of the complaint.
· All complaints are recorded on the Client Complaint form
· The ASI Accredited School investigates the complaint.
· Clients are notified in writing of the outcome of the complaint within 60 days from the time of receiving the complaint.